Frequently Asked Questions

Getting Started

How can I sign up?

To buy products or services in the marketplace, go to https://trade.ellect.biz/register/customer so you can sign up as a customer for FREE.

Join as a member to be able to sell products and services by choosing a subscription plan that fits your business needs. Go to https://www.ellect.biz/pricing/ and fill out your payment details to subscribe. After payment verification, we will send you a link to register as a supplier in Ellect and you can now start updating your online profile and put up your listings.

If you already have an account with Ellect, you can make use of your existing email address and password to log in.

What is a listing?

A listing is a catalog where you can publish the products and services you want to sell in the marketplace. You can manage your listings here https://trade.ellect.biz/listing/manager.

Make sure that you put the proper category for your listing and correct location details so your customers could easily find them. You may also provide up to 3 images to add customer attention.

What currency is used in Ellect?

The currency used in Ellect is AUD, however, you can view the equivalent USD amount based on the current exchange rate below the listing price upon creating your listing. We are looking for ways to improve and be able to cater multi-currency transactions.

How can I offer a discount or a sale to my customers?

On your listing details, you can see that there is a “Price” portion and “Original Price”. The Price will represent the actual price you are selling your product or service, hence the discounted or sale price. The Original Price will indicate the price before discount.

Is there a tax portion on the listing price where I can record the GST or VAT component?

The price needs to be shown as inclusive of your local sales tax. You can offer the customer to contact you after the sale for a copy of the tax invoice and receipt in addition to our system receipts.

Why does my profile have an UNVERIFIED badge?

The unverified badge means your profile details are not yet complete or you weren’t able to submit the necessary documents to our team for verification yet. However, this doesn’t affect your listings.

Having a VERIFIED badge means we have reviewed all your legalities as a business, thus, giving you a better online credibility. You may email us directly at admin@ellect.biz so we can assist you on the verification process.

Can I manage my reviews?

On your dashboard, you can see all reviews about you as well as reviews made by you. Note that reviews cannot be deleted to maintain transparency.

What is B1G1?

B1G1 is a social enterprise and non-profit organisation with a mission to create a world full of giving. They have a rigourous process of selecting the projects and they have metrics to measure the impact of every donation. Ellect has partnered with B1G1 for the donations to go to gender equality projects.

For every successful transaction you have with your customers, we get 10% as transaction cost. A percentage of each sale goes to the chosen projects.

Is there a limit on the number of listings I can publish under my account?

Basic members can have up to 1 listing while Business members can have up to 5 listings available. VIP members can enjoy unlimited listing of products and services.

What documents are needed for us to be verified?

You will need to email us at admin@ellect.biz any of the following documentary proof to verify your legality and existence as a business:

  1. Registration Proof
  2. Identity Proof

Upon the verification process, we may contact you via email for any further information needed.

Can I personalize my store page?

Yes, you can personalize your store info by uploading your own cover image and adding some description so your buyers know what you offer.

Just go here: https://trade.ellect.biz/apps/stores/edit.

How can my buyers contact me?

Suppliers and customers can communicate with each other directly through our messaging app integrated on the marketplace. You will also receive an email notification whenever there are inquiries from your listing. You can find your conversations on the inbox section of your account: https://trade.ellect.biz/messages.

Subscription

Can I have a FREE account on Ellect?

Yes. If you’re looking to buy products or services from our trusted suppliers, you can sign up as a CUSTOMER, just click here: https://trade.ellect.biz/register/customer. If you want to showcase your products or services, you may sign up for our BASIC membership here: https://www.ellect.biz/pricing/.

How can I upgrade my membership?

Once you sign up, you will have access to the billing portal and you can upgrade within that, or alternatively, you may email to admin@ellect.biz to upgrade.

Is there a limit on the number of listings I can publish under my account?

Basic members can have up to 1 listing while Business members can have up to 5 listings available. VIP members can enjoy unlimited listing of products and services.

Where can I update my bank details?

Log in to your account using your registered email and password in Ellect. Go to Dashboard > My Account > My Banking Information, then fill out all the needed information. Make sure you choose the correct currency based on your bank account’s currency details. Once done, click “confirm information” so your account will automatically be connected to Stripe Connect to be able to transact with your customers/buyers. You may also click the link here to for easy access: https://trade.ellect.biz/psp/account/create/.

What is Stripe Connect?

Stripe Connect is a powerful marketplace integration by Stripe allowing users to transact securely within the marketplace and receive payments using their bank account details without the need to open a Stripe account.

Stripe Connect Onboarding, which can also be found on your Ellect account dashboard, is a secured identity verification web form hosted by Stripe that takes care of collecting identity information from users. It dynamically adjusts the information that it collects to reflect the connected account’s capabilities, country, and business type which is a recommended solution to guide users on keeping their information updated to continue transacting in the marketplace.

Do I need to create a separate customer account to be able to purchase to other suppliers?

Once you are a member/supplier of Ellect, you can automatically be able to purchase to other members within the platform without the need of signing up as a customer. The marketplace is designed so members can reach out to each other for the exchange goods and services.

Transactions

Can my customers directly contact me for inquiries?

Yes, our marketplace has its messaging app where you can have a live chat directly with your buyers within the platform. You will also get an email notifying you if you received a message or inquiry from the marketplace. You can see your message logs on your inbox portion of your account dashboard https://trade.ellect.biz/messages. This feature is also available to customer accounts.

Is there an option where I can save the listing I’m interested for later purchase?

Yes, you can add your listings as a wishlist. Just click the ‘Add to wishlist’ button below the ‘BUY NOW’ button on the listing. You may also opt to remove previously added wishlist items. To check your wishlists, you can go to ‘My Wishlist’ portion of your account dashboard.

As a buyer, how can I pay my order?

After choosing the listing you wanted to check-out, you may proceed by entering your bank account details. A notification will prompt on the screen if the transction has been successful. Note that our marketplace is using Stripe Connect to accept payments, rest assured, your payment processing is secured and reliable. You will also receive an email that your order has been successful. You can track your order through your dashboard. Once the seller accepts your order, only then will the payment be triggered in Stripe.

How will I complete the transaction or ship the order if my listing is a service?

After you have accepted the order and done with the agreement or scope of the service (which you’ve agreed and communicated with your buyer), you may click ship order and put ‘NA’ on the shipment details. Then your transaction will be marked as COMPLETED.

How will I ship my order if my listing is a product?

After accepting the order, you may opt to ship your product to a courier of your choice. Get the transaction traking details from your courier and which you will need to input when you click to ship the order. Your buyer will get that information on their end.

Certifications

What is B1G1?

B1G1 is a social enterprise and non-profit organisation with a mission to create a world full of giving. They have a rigourous process of selecting the projects and they have metrics to measure the impact of every donation. Ellect has partnered with B1G1 for the donations to go to gender equality projects.

For every successful transaction you have with your customers, we get 10% as transaction cost. A percentage of each sale goes to the chosen projects.

Why do my business needs to be certified for gender balance?

If you are a supporter of gender balance and implemented workplace strategies to support gender balance in your business, we would like to help your business be known to motivated buyers globally either from fellow member businesses or from Corporate/Government buyers.

Once your business has been certified, you can display the relevant logo to your website, email signature or your bio.

How can I get my VERIFIED badge?

First, you need to complete your profile and banking information. Then, you may send us your registration documents proving the legal existence of your business at admin@ellect.biz for us to validate.

Having a VERIFIED badge means we have reviewed all your legalities as a business, thus, giving you better online credibility.

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